Policies & Procedures

This Privacy Notice describes how we may use and disclose your protected health information to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your right to access and control your protected health information. Your “protected health information” means any written or oral information about you, including demographic data that can be used to identify you, created or received by your health care provider, which relates to your past, present, or future physical or mental health or condition. Click below to see our most updated privacy policy.

This document provides you with your Rights and Responsibilities relating to your surgery and describes how to file a grievance, if desired. It also provides information concerning physician ownership of our center. This document sets forth our center’s policy with respect to advance directives.

Click the link below to download the Patient Rights and Responsibilities Form

Our Lady of the Lake Surgical Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. Our Lady of the Lake Surgical Hospital does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. Our health plans are also subject to the section 1557 nondiscrimination requirements and will be operated accordingly.