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Nondiscrimination Notice

Lake Surgical Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression. Lake Surgical Hospital does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression. Our health plans are also subject to the section 1557 nondiscrimination requirements and will be operated accordingly.
Lake Surgical Hospital:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
  • qualified sign language interpreters, video remote interpreting, or other aids for hearing impaired individuals
  • written information in multiple formats, including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
  • Provides free language services to people whose primary language is not English, such as:
  • qualified interpreters or a language line
  • information written in other languages

If you need these services, contact Lake Surgical Hospital’s ADA Coordinator at (985) 641-0600.
If you believe that Lake Surgical Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
ADA Coordinator

Our Lady of the Lake Surgical Hospital
I-10 at HWY 190 1700 Lindberg Drive
Slidell, Louisiana 70458

Phone: (985) 641-0600
Fax: (844) 269-8002
mpisciotta@ololsh.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Lake Surgical Hospital’s ADA Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at (link to: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf), or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201

1 (800) 368-1019, (800) 537-7697 (TDD)

Our Lady of the Lake Surgical Hospital

Your Privacy

This Privacy Notice describes how we may use and disclose your protected health information to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your right to access and control your protected health information. Your “protected health information” means any written or oral information about you, including demographic data that can be used to identify you, created or received by your health care provider, which relates to your past, present, or future physical or mental health or condition.

Click here to download the privacy notice document.

Your Rights and Responsibilities

This document

  • Provides you with your Rights and Responsibilities relating to your surgery
  • Describes how to file a grievance, if desired
  • Provides information concerning physician ownership of our center
  • Sets forth our center’s policy with respect to advance directives.

Click the link below to download the Patient Rights and Responsibilities Form:
Patient Rights and Responsibilities Form

Our Lady of the Lake Surgical Hospital